All bookings are provisional until all payments have been received.
In order to secure your booking, we require a 20% deposit paid at the time of booking. Kindly note that any offer made is only valid for seven (7) days.
The remaining balance (80%) will be payable 6 weeks prior to your arrival date. Should you book your holiday within 6 weeks of arrival, the full amount will be due at the time of booking.
We accept BACS payments only.
Should you need to cancel your holiday, please send us a written confirmation as soon as possible. Your cancellation will be effective from the date we acknowledge receipt of your written cancellation. If you cancel the following will be payable by you to us:
Cancelled more than 6 weeks before your arrival date: Loss of deposit. Cancelled within 6 weeks of arrival date: Loss of 100% of tariff
We recommend that you take out insurance cover for your holiday to cover for any unforeseen circumstances.
Our check-in time is 4pm on the day of arrival (Early check-in may be possible on written request).
Check-out time is 10am on the day of departure.
Gas, electricity and firewood are included in the price.
The lodge should be left as it was upon arrival. All appliances should be wiped down, food removed from the fridge and freezers and all internal bins emptied. Any issues of cleanliness or damages must be reported to us immediately. Guests will be liable for any cleaning charges incurred in the event that the property is left in a dirty condition.
We have a no smoking policy in the lodge.
Whilst we maintain Pitlandie, the woodlands and surroundings, there are natural hazards associated with being on the property. Responsibility for your wellbeing and that of your children and pets, lies with you.
We aim to keep our drive and access tracks clear at all times, but at rare times heavy snow and freak weather can make access difficult. Where there are travel disruptions as a result of bad weather, we cannot be held responsible for non-arrival.
You are limited to a maximum of SIX residents or non-residents in the Lodge and grounds at any time. Casual overnight guests are not permitted unless agreed in advance with the owner. We do not accept Hen or Stag parties.
We reserve the right to refuse admission to any or all guests for any reason.
All vehicles, bicycles and trailers and their contents are left at their owner’s risk. We will not be responsible for loss or damage. We do not permit camper vans or caravans.